01. Introduction & Scope
This Privacy Policy governs the manner in which Cogential IT, LLC ("Cogential IT", "we", "us", or "our") collects, uses, maintains, and discloses information collected from users (each, a "User") of the cogentialit.com website ("Site"). This Privacy Policy applies to the Site and all informational, advisory, and marketing resources offered by Cogential IT, LLC.
cogentialit.com). Authorized customer access to Cogential IT's dedicated EDI Integration Portals, data translation engines, and cloud SaaS production pipelines is governed by separate customer Master Services Agreements (MSAs), Service Level Agreements (SLAs), and enterprise confidentiality contracts.
02. Information We Collect
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, subscribe to a newsletter, request an EDI consultation, fill out a contact or quote form, and in connection with other activities, services, features, or resources we make available on our Site.
A. Personal Identification Information
Users may be asked for, as appropriate, name, corporate email address, company name, phone number, and transaction requirements. Users may, however, browse our Site anonymously. We collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identifiable information, except that it may prevent them from engaging in certain Site-related inquiry activities.
B. Non-Personal Telemetry & Technical Information
We may automatically collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include browser names, operating systems, device types, Internet Service Providers (ISPs), geographic region/country, and technical diagnostic telemetry regarding connection to our Site.
03. Web Browser Cookies & Analytics
Our Site may use "cookies" to enhance User experience and ensure reliable site navigation. A User's web browser places cookies on their device for record-keeping purposes and performance tracking.
- Essential Cookies: Required for site navigation, security firewalls, and form anti-spam validation (e.g., Cloudflare Turnstile).
- Performance & Analytics Cookies: Aggregate diagnostic tools (such as Google Analytics) that measure page load speeds, popular integration documentation pages, and general traffic flows without tracking individual identities.
Users may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If you disable cookies, please note that some parts of the Site may not function as intended.
04. How We Use Collected Information
Cogential IT, LLC collects and uses Users' personal information strictly for legitimate commercial and operational purposes:
- To respond to service inquiries: Information you provide helps us deliver targeted technical advice, custom EDI mapping estimates, and responsive customer support.
- To improve our website: We utilize aggregate visitor trends and feedback to optimize navigation, expand transaction set specifications, and enhance integration guides.
- To send transactional emails: We use your email address to reply to form submissions, deliver quote documentation, and provide requested updates. If a User opts into our technical newsletter, they may receive occasional updates on EDI compliance mandates (e.g., Walmart, Amazon, Target supplier guidelines). Users may unsubscribe at any time using the direct link at the bottom of each email.
05. Protection & Security Measures
We adopt rigorous data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and data submitted through our Site.
- Encryption in Transit: All web traffic and form submissions are transmitted across industry-standard TLS 1.3 cryptographic protocols with modern cipher suites.
- Access Controls: Inbound contact information is restricted strictly to authorized Cogential IT sales engineers and support personnel bound by confidentiality agreements.
06. Sharing Your Personal Information
We do not sell, trade, or rent Users' personal identification information to others.
We may engage trusted third-party service providers to assist us in operating our business and maintaining the Site (such as cloud hosting providers, automated form delivery systems, and email notification infrastructure). We may share your information with these third parties strictly for those limited operational purposes, provided that such parties are contractually bound to maintain absolute confidentiality and data security.
07. Data Retention & Purging Schedule
Cogential IT retains personal contact information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Form Enquiries & Communications: Retained for a period of 12 to 24 months to support ongoing business correspondence, RFP evaluations, and integration follow-ups, unless earlier deletion is requested by the User.
- Server Logs & Telemetry: Technical connection logs are automatically purged on a 30 to 90-day rolling cycle for security and diagnostic management.
08. European & UK Data Protection Rights (GDPR)
If you reside in the European Economic Area (EEA) or the United Kingdom, you are entitled to specific statutory rights under the General Data Protection Regulation (GDPR) and UK GDPR:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete contact records.
- Right to Erasure ("Right to be Forgotten"): You may request that we permanently delete your personal information from our active inquiry databases.
- Right to Restrict or Object: You may object to the processing of your contact data for direct marketing or administrative follow-ups.
To exercise any of these rights, please contact our support team at support@cogentialit.com. We will respond to verified requests within thirty (30) days without undue delay.
09. California Consumer Privacy Disclosures (CCPA / CPRA)
Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents are entitled to specific statutory disclosures:
- Notice of Collection: In the preceding 12 months, we have collected personal identification identifiers (name, business email, phone number, company) voluntarily provided via contact forms, and internet network activity data (IP address, browser type).
- No Sale or Sharing: Cogential IT has not sold or shared any consumer personal information for cross-context behavioral advertising in the preceding 12 months, and will not do so.
- Non-Discrimination: We will never discriminate against any User for exercising their California privacy rights.
10. Third-Party Websites & External Links
Users may find links on our Site that lead to external sites and services of our trading partner network, ERP vendors, logistics portals, or industry standards bodies (e.g., ANSI ASC X12, GS1 US). We do not control the content, security, or links that appear on these external sites and are not responsible for the practices employed by websites linked to or from our Site. Browsing and interaction on any other website is subject to that website's own terms and policies.
11. Children's Online Privacy (COPPA)
Cogential IT operates exclusively as a B2B enterprise software and EDI integration provider. Our Site and services are not structured to attract or collect information from individuals under the age of 16. If we become aware that personal information of a minor has been submitted, we will immediately delete such data.
12. Updates to This Privacy Policy
Cogential IT, LLC has the discretion to update this Privacy Policy at any time. When updates occur, we will revise the updated date at the top of this page. We encourage Users to periodically review this page to stay informed regarding how we protect personal information. Your continued use of the Site following the posting of revisions will be deemed your acceptance of those modifications.
13. Contact Information & Privacy Requests
If you have any questions regarding this Privacy Policy, your personal information, or wish to exercise your statutory privacy rights, please contact our designated support and privacy desk: